Refund Policy

At EstelleShoes, we want you to love your purchase. Please read our return policy carefully before making a purchase.

Returns

We accept most returns within 15 days from the date of delivery for store credit only — we do not offer cash refunds.

Return Conditions

• Items must be unworn and in original condition
• Sale items are Final Sale and cannot be returned
• Original shipping charges are non-refundable
• Return shipping charges are the customer's responsibility unless the item is deemed faulty

Faulty Items

If you receive a faulty item, please notify us within 14 days with a description and photos of the fault. Funds may take 7–10 business days to process.

Return Timeframes

• USA customers: 14 days to return | Processing time: 7 days
• International customers: 21 days to return | Processing time: 14 days

How to Return

USA

EstelleShoes
580 N Pageant Dr #B
Orange, CA 92869
USA
Email: eestelleshoes@gmail.com
Tel: 714-280-2763

Nigeria

EstelleShoes
No 44 Balogun Street (Ogun Plaza), 2nd Floor
Nigeria
Tel: +234 803 489 5887

Contact Us

For return inquiries, email us at: eestelleshoes@gmail.com