We want you to love your purchases at estelleshoes.com. We believe so strongly in the quality of each product we offer. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy, and satisfied with the purchase. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We believe that when we treat our customers fairly, they in turn they will be fair with us. But if you are not completely satisfied, we gladly accept most returns within specific days of purchase and we’ll give you a store credit on valid returns. 

It is very important to us that you are completely satisfied with your order which is why we offer a store credit only on valid returns.

If you are not satisfied with item(s), we would be happy to process a return for you.

All items must be returned within specific days of delivery date of order.

 

USA Customers	14 days
International Customers	21 days

 

• All returns must be made within 15 days from delivery, unless otherwise specified by one of our customer service team members.
• We do notaccept items that are worn, stained, damaged, washed, altered, sale items, Please note all sale items are Final Sale and cannot be returned.
• We do not offer refunds. We will gladly issue you a store credit to the email address on your account. Store credit can be used for future orders on your account and do not expire.
• Returned item(s) must be unworn, in original condition.
• Please note original shipping charges are non-refundable.
• For return items, we recommend using a trackable service such as USPS flat rate shipping. Please note you will be responsible for return shipping charges, except in cases where returns are deemed faulty by our team.
• Once we receive your returned item(s) we will email you that your item(s) has been received.

Final sale items

All items purchased under sales or clearance are final sale items. Items that have an additional markdown price are final sale. Selected promotions/sales sent via email or promoted via social media or displayed on website banners will indicate if the promotion/sale is final sale. Estelleshoes reserves the right to modify or cancel any promotion/sale at any time without notice. Orders that exceed our returns and exchange time frame are also final sale. Any final sale item received for a return or exchange will not be honored and a re-shipping fee will be applied.

STEPS TO RETURN YOUR PACKAGE:

1. Fill out the return form included in your shipment and enclose in your return package.
2. Send the items back to us at your local Post Office or UPS facility.

 MORE INFORMATION ON RETURN POLICIES

Where to ship for a returning & exchanging item?

Please send the item to this address:

Returns –

580 N Pageant Dr #B

Orange Ca, 92869

How to exchange the item in different color or size?

If you wish to exchange the item to another size or color, please put the item’s information, indicate “Exchange” under the description with the color and size you would like to exchange. Then ship it back to us.

Please note that stock availability of the item can vary and we may have no longer have stock.

In this case you will need to select a new item or accept a store credit.

Do you offer refunds?

We do not offer refunds, however we will offer you a store credit via your account after receipt of your return item. The store credit never expires.

Our Customer Care team treats every order with special care and each item is individually packaged and thoroughly inspected prior to shipping to ensure your order arrives in good condition. In the event of an item being delivered in faulty condition, we will provide a full refund after following these steps:

• You notify us within 14 days from delivery date providing a description of the issue in your item along with pictures as proof via email to returns@estelleshoes.com
• It may take up to 7-10 business days for the funds to appear in your account.

How can I track my return package? (U.S. Customers ONLY)

When you return your package via UPS, DHL or USPS, please make sure to get a tracking number as you drop the return package in person.

International Returns

Please contact our team at returns@estelleshoes.com with your return inquiry for instructions.

How long will it take to process my return?

It depends on the location the return package is shipped from. Please allow these specific days from the date we receive your return for it to be processed.

 

USA Customers	7 days
International Customers	14 days

For all other exchange and refund inquiries, please contact us at returns@estelleshoes.com

Estelleshoes.com