Privacy Policy - Estelle Shoes

Estelleshoes Privacy Policy

Last Updated: January 26, 2023

At Estelleshoes the customer is at the heart of what we do; every service or product is sourced and provided to help each customer look their best and feel good. And we want our customers to have confidence in how we collect and handle their personal information. We create a shopping environment based on trust so all the personal information you share with us visiting or making purchases at estelleshoes.com or reaching out to us by phone or email are protected and secured. The aim of this Privacy Policy (“Policy”) is to explain how estelleshoes collect and use your personal information, who we share it with and when, how we keep it safe, and the tools and options available to you to manage that information.

This Policy applies only to estelleshoes.com, and mobile apps or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.

In any event you do not agree with the practices we have described in this Policy, please do not share your personal information with us. However, by sharing your personal information with us by visiting estelleshoes.com, by reaching out to us by email or postal mail, or by accessing or using our Apps, you agree to our use of your information as described in this Policy.

Clicking on the links below will take you directly to the corresponding section of this Policy:

What personal information we collect

The categories of information we collect are:

Contact information, including your name, address, phone number, mailing and email addresses.
Purchase and related transaction information, including billing and shipping addresses, payment method (debit or credit card number), items purchased, items altered, or custom made (including measurements), order status, and related contact information.
Product preference information, including your preferred product sizes, brands you tell us you love and other merchandise interests.
Contact preference information, including your preferred method of receiving marketing communications (email or mail).
Profile and account information, including contact information, purchase information, product, and communication preferences, account credentials, information about Wish List items, items in your online shopping cart or those saved for future purchase, registry information, product review information, gift card and Nordstrom Note information, address book entries, and other information about your profile or account.
Information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.
Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you.
Video recordings and photographic information of you when you visit one of our stores.
Voice recordings associated with calls made to our customer care team and information about your call and that you share when you call us on the phone.
Location or geolocation information including device ID and device location information when using our Apps (if your device settings permit us to collect this information).
Device and Internet browsing information, including information about your browsing activity, IP address, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. We may also collect information about when and how you access and use our Website and Apps, such as the date and time of your visit or use of the website and after visiting our Website, how you navigate and what you search for on the Website or Apps, the pages visited on the Website, items you view, and the items you purchase.
Inferences about or derived from any of the information above that may relate to your preferences or other matters.

Our Site is for individuals who are at least 13 years old

Estelleshoes does not knowingly request or collect personal information from anyone younger than 13 years old without prior consent from a parent or legal guardian. Please contact us if you believe your child under age 13 has submitted personal information to estelleshoes.com without prior parental or legal guardian consent so that we can take steps to delete the information.

How we collect personal information

We collect personal information in various ways, both directly and indirectly. For example, when you send us postal mail, email our customer care team, fill out a form on our Website, place an order through the Website or Apps, or provide information to us over the phone, we collect your information directly. We may also collect your personal information indirectly through automated means, for example, when you interact with our Website or use our Apps, we may use technologies to collect information about how you use the Website or Apps. We may also receive information about you from third parties including from our affiliates and subsidiaries, social media platforms or from our advertising partners.

We collect personal information when you provide it

We may collect personal information directly from you or your device as follows:

When you register for an estelleshoes account, it is necessary for you to provide personal information that includes your name and email address. You may choose to provide us with additional personal information, including billing, mailing, and shipping addresses, phone number, and a payment method (e.g., credit card). If you make purchases through the Website or Apps, you will also create a username and password, information that on subsequent visits helps us confirm your identity and makes it easier for you to make purchases on our Website and Apps.
When you shop with us, either through the Website or App, we store your browsing history, what you searched for, including when you use our style personalization tools, what you have saved for later, and when you ask us to notify you about items that go on sale or come back in stock and what you bought (if you make a purchase).
When you interact with estelleshoes, including with a member of our sales team, visit a store, contact our customer care team, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity, register to attend an event or appointment, or apply for employment (applicants have access to our Careers Privacy Policy which contains information on our collection and use of applicant and employee data).
When you sign up to receive emails, including marketing communications.
When you visit a store, we may collect video recordings and photographs of you that we use for security, to detect and prevent fraud, prevent product loss or damage, report incidents, and for operational purposes.

We collect personal information from third-party sources

To better understand your preferences, operate our business, and provide you with products and services we believe you will love, we may receive your personal information from the following third parties:

Online social networks if you follow us on social networks for example, Facebook, Instagram, Twitter, LinkedIn, TikTok or Pinterest. We may collect personal information when you communicate with us within the social media sites or use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our Website
(e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media) or when you click “Share This” or “Like” buttons. We think it is important to point out that if you make a post on a social media site, such as on Facebook, Instagram, or Pinterest, or identify us in your social media feed by tagging us using a hashtag (#) or “at” (@), your personal information may be publicly available and is subject to the privacy policies of those social media sites. We recommend you review the privacy policies of any third-party sites you visit to understand the data collection and practices of those third parties.
Third-party service providers that support our business, including companies that help with our marketing efforts, analytics providers, advertising networks and cooperatives, third parties that share information with us about the different devices you use online, and other third parties that we collaborate or work with.

We collect personal information using automated technologies

Personal information is also collected through automated technologies and shared with us when you visit our Website, use our Apps, open an email, or click on one of our advertisements.

We automatically create website and mobile application log files, which are created when you access our Website and/or Apps. In addition, automated data collection technologies – such as cookies, beacons, tags, software development kits (SDK), and scripts – are used by us to analyze trends, administer the Websites and Apps, and track users’ movements around the Website and Apps. We, and our third-party service providers, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.

A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when they visit a website. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie. We use the following types of cookies:

Essential Cookies are required to make our Website and Apps function properly and cannot be turned off in our systems. If you block these cookies, portions of our Websites or Apps may not function properly.
Performance and Functional Cookies allow us to count visits and sources of traffic on our Website and Apps so we can measure and improve performance and functionality. They help us know which pages of our Website are most and least popular, which features of the Apps are used most, and how visitors move around the Website and Apps.
Targeted Advertising Cookies may be set through our Website by our advertising partners. They may be used by advertising companies to build a profile of your interests and show you relevant advertisements on other websites.
Social Media Cookies allow you to share information using social media sharing buttons on social networks like Facebook, LinkedIn, Pinterest, Instagram, or Twitter. This information may then be used by the social media network to deliver targeted advertising to you.

We may combine information collected automatically (as described above) from your interactions with our Services and your activity on third-party sites with other data (including personal information).

If you wish to opt out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Website and Apps cannot be set (see the “Interest-Based Advertising” in the “Your options” section below for your options). Please note that if you delete, block, or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices.

How we use personal information

We use personal information, including information that we combine from your interactions with our Website and Apps, in-store, your device, or third parties, to conduct our business and to provide you with the best possible products, services, and experiences. We know your personal information is important to you, so we want to be transparent about how we use that information. Here the ways we use your personal information:

To provide you access to the Website and Apps, including to service your account(s) and memberships, and maintain the security of both.
To provide you with products and services, including fulfill your orders, process your payments, and provide you with products and services that we think you will like.
To respond to or notify you, including when you place an order, reach out to us with a comment, request, or question, enter a contest or sweepstakes, complete a survey, consent to a team member emailing, texting or calling you about products and services you have asked about or purchased, to let you know when an order is ready, and to notify you of updates to the App or, when you elect, to let you know an item is back in stock.
To personalize your experiences with us, including to remember your interests and preferences, customize the products and services we share with you, facilitate interactions with our stylists and store team members, track and categorize your activity and interests on the Website and Apps, including identifying and linking the different devices you use, and to enrich your experience in our stores, on the Website and the Apps.
For marketing and advertising, including to send you marketing and advertising communications tailored to your interests and more general in nature.
To offer you personalized content when you are near our store or store systems, have not disabled location sharing within your device settings, have installed any of our Apps and your device accesses our store Wi-Fi services.
For analytics, including to understand how you use our Website and Apps, how you shop with us, the methods, and devices you use to access our Website and Apps, and to make improvements to our Website and Apps.
For business purposes, including to operate and improve our business and business activities, for research, to maintain our programs, accounts, and records; to understand your satisfaction with our products and services including the Website and Apps; to detect and prevent fraud or misuse of our services; and for any other business purpose permitted by law.
For legal and safety purposes, including to defend or protect us, you, our customers, or third parties, from harm or in legal proceedings; maintain the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

When we share personal information

We may share personal information we collect from you with third parties, including service providers, business partners, individuals and other third parties, for various reasons. We may share personal information with:

Categories of those we share information with and the information we share

All the information we collect are shared with estelleshoes subsidiaries.

Marketing and advertising companies and service providers

Contact information, purchase, and related transaction information, contact preference information, demographic information, location or geolocation information, device and Internet browsing information and inferences

Service providers delivering products and services directly to you

Contact information and purchase and related transaction information

Service providers helping us better understand our interactions and transactions with you

Service providers addressing online and offline fraud and security

Contact information, purchase and related transaction information, demographic information, location or geolocation information and device and Internet browsing information

Service providers helping us maintain customer accounts and provide customer service

Contact information, purchase, and related transaction information, contact preference information, demographic information, and location or geolocation information

Service providers supporting internal research

Contact information, purchase and related transaction information, product preference information, demographic information, location or geolocation information, device and Internet browsing information and inferences.

Service providers that verify service quality

Contact information, purchase and related transaction information, information you share during communications and interactions with us, and device and Internet browsing information

Service providers that support our business as allowed by law

All categories of information referred to in the “What personal information we collect” section.

Financial services providers, including collection agencies, credit bureaus, our banking partner and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection

All categories of information referred to in the “What personal information we collect” section depending on the circumstance and provider.

Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram, when you choose to use certain features or tools available on our Websites or Apps that enable you to connect to a social media account or to share inspiration, finds, purchases and other content on social media

Contact information, demographic information, location or geolocation information and device information.

Parties to business transactions including those involved in strategic business transactions like mergers, acquisitions, joint ventures, asset sales, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of strategic business transactions where personal information may be shared, sold, or transferred, and subsequently used by a third party

All categories of information referred to in the “What personal information we collect” section.

Other third parties not otherwise described above, including service providers who assist us in preventing harm or fraud to us, you, our customers or other third parties; law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the “How We Use Information” section. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.

All categories of information referred to in the “What personal information we collect” section depending on the circumstance and party.

We may also share aggregated or anonymized information with our affiliates, agents, service providers, business partners or other third parties for their marketing or analytics uses or for any other lawful purpose. This type of information cannot be used to identify you personally.

Note that it is our policy to require that third parties we share your personal information with protect that information consistent with this Policy and applicable law.

We use interest-based advertising

As mentioned above, we work with third-party companies that support our advertising and marketing efforts, including to serve interest-based advertisements across the Internet; track and categorize your activity, interests and device(s) used over time on our Website and Apps, and on third-party websites and mobile applications. The advertising networks and related providers gather this information to create individual profiles, which are shared with us and gives us the ability to match those individual customer profiles with advertisements we believe may be most relevant to a particular customer.

We may also share other information at our discretion, including information collected by automated technologies, which may be used by third parties for their own marketing, advertising, and other purposes. Please see the “Interest-Based Advertising” portion of the “Your options” section below for information on the choices you have related to interest-based advertising.

We use third-party analytics providers

We use analytics services, including Google Analytics, to better understand how customers use our Websites and Apps to improve those technologies and optimize your experience and interactions. If you wish to opt-out of allowing Google to collect analytics information, please visit Google Analytics Opt-out Browser Add-on.

We may share feedback you provide to us

We are excited when customers want to share feedback with us about the products and services they have purchased and what we offer. If you submit an online review, including if you include a photo, please be aware that this feedback may be publicly shared and used by us on the Website or Apps without compensation or attribution.

Your options and legal disclosures

We recognize that you want choice not only in the products and services we offer but also in how your personal information is used and shared. We currently offer the following choices and options:

Viewing your personal information. You can access your name, email address, billing address, shipping addresses, payment methods, transaction information (orders, purchases, and returns), and email by logging into your account on the Website.
Updating your personal information. You can also correct or update your name, email, billing or shipping addresses, some shopping preferences (such as preferred store location) and payment methods by logging into your account on the Website. You may also make a request to update your personal information by writing to us at the email or postal mailing address specified in the “Contact Us” section below.
Interest-based Advertising. Your device settings may offer you additional privacy settings when using our Apps; please see the device settings for details. Please note that even if you opt-out of receiving interest-based advertising, you will still receive advertisements, but they will be more general in nature.
Email Choices. You can opt out of marketing or advertising emails by following the unsubscribe process included in the promotional email you received or by logging into your account and indicating your preference. Please keep in mind that if you opt-out of receiving marketing messages, you will still receive transactional and service-related e-mails from us (such as e-mails related to your order, correction of personal information, password reset requests, reminder e-mails you have requested, updates to our terms and policies and other similar communications essential to your transactions on the Website or Apps) that may be necessary for us to make the Websites and Apps available to you or respond to your inquiries.
Direct Mail Choices. You may opt out of receiving marketing or advertising by direct mail by logging into your account on our Website and indicating your preference. Alternatively, you can contact us through one of the methods specified in the ” Contact Us” section below and provide the name and mailing address that you would like to opt out. Please note that these requests may take up to 8–10 weeks to become effective.
Telephone Choices (calls and texts). You may opt out of receiving text messages by texting “Stop” at the end of any message you receive, or to opt out of marketing or advertising calls, by contacting us through one of the methods specified in the ” Contact Us” section below and sharing the phone number that you would like to opt out.
Mobile Location Choices. If you use our Apps, you may decline to provide location information through your mobile device settings or any prompt requesting location information. As noted above, we may collect location data (where your device settings allow) when you have installed the Apps and your device is near one of our stores, even if you are not currently using the Apps. You may prevent this by adjusting your mobile device settings to prevent sharing of location information on your device.

For our customers residing in California

California law requires that we provide certain disclosures, including a description of legal rights, to those who reside in the state of California. If you are a California resident and a estelleshoes customer, this section applies in addition to all other applicable rights and information contained in this Policy.

As a California resident, you have the right to request:

no more than once during any 12-month period, that we provide you with information on the third parties we have shared your personal information with for their own direct marketing purposes.
that we delete the personal information that we, or our service providers, store about you.
no more than twice during any 12-month period, that we provide you with the following information for the 12-month period prior to your request:

The categories and the specific pieces of your personal information we collected and store about you. Please refer to the “What personal information we collect” section in this Policy to understand the categories of personal information we may have collected about you.
The categories of sources from which we collected your personal information. Please see the “How we collect personal information” section in this Policy to understand the sources from which we receive personal information.
The purpose(s) for which we collected or “sold” your personal information. Please see the “How we use personal information” section in this Policy to understand the purposes for which we use your personal information.
The categories of your personal information we “sold” and the categories of third parties to whom we “sold” your personal information.
The categories of your personal information we disclosed for any business purpose. Please see the “When we share your personal information” section in this Policy to understand what personal information we disclosed and the business purpose for doing so.

Regarding the “sale” of your personal information (as mentioned above), we want to be clear: we do not provide your personal information to other companies for money. We do, however, share your personal information with companies that help our business, including marketing and advertising companies that support our marketing and advertising efforts. Even though we do not share personal information for money, California law may consider our sharing of certain categories of your personal information to personalize products or services we offer you or to support our marketing efforts, as a sale. We never knowingly “sell” the personal information of anyone under age 16. The categories of personal information we share includes:

Device and browsing information and other Internet activity information
Purchase or other commercial information
Demographic information
Identifiers and contact information
Inferences

Do-not-track Disclosure. Some browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Websites currently do not respond to “Do Not Track” signals.

Identity Verification Requirement. The law requires that we validate the identity and legal authority associated with any personal information request for a California customer. As a result, we may require that you take additional steps to validate your identity and legal authority, particularly where you make a request through our online form or in writing (email or postal mail). If you make a request, we will send a message to the email address you provided in your request and you must follow the instructions in that email for us to verify your request. We will begin processing your request once you have completed the verification process.

We will provide a response to any personal information request within the timeframe required by law. If we cannot substantively respond to your request in a timely manner, we will notify you and provide the reason for the delay.

Under certain circumstances, we may not be able to fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, where we cannot verify your identity, or if your request involves disproportionate cost or effort. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.

How we secure personal information

We have implemented industry-accepted administrative, physical, and technology-based security measures to help protect against lost, misuse and alteration of your personal information in our possession and under our control. We ensure that our employees, contractors, and third-party service providers who have access to personal information in our systems acknowledge their obligations and commit to safeguarding that information.

While we use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100 percent secure. As a result, we cannot guarantee the absolute security of your personal information. We strongly encourage you to take steps to help protect the confidentiality and security of your account information (including your personal information), including by:

Reviewing your account periodically and immediately reporting any unexpected activity or unrecognized information
Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses
Using a complex password that includes a minimum of 7 alpha/numeric and cAsE sEnsitive characters
Not using the same password for more than one online account
Not sharing your password
Password protecting your computer and mobile device
Signing out/logging off the Website once you have completed your session or transaction so that your session is closed, especially when using a public computer

Please be aware that you may come in contact with websites, or receive emails, or texts that try to lure you into providing personal information with an offer such as a estelleshoes Gift Card. Estelleshoes does not sponsor or endorse these offers.

Links to other sites

Links to Other Websites and Services. Our Website and Apps may provide links to Internet sites, content, or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos available via those links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of any third-party sites you choose to access.

Contact us

If you have questions about this Policy or our privacy practices, please contact us at:

Estelleshoes
support@estelleshoes.com

If you’re not comfortable shopping through the Websites or Apps and would prefer to make your purchase via telephone, just give us a call at 714 280-2763 or +234 703 582 2008. Our Customer Service representatives will be happy to assist you.

Updates to this policy

We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Please be sure to check this Policy for updates from time to time as we will review it at least every 12 months and make updates as necessary. If we make material changes to this Policy, we will notify you by posting the updated Policy on the Website or Apps.

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