• All orders are shipped from Orange, California.
• Orders must total amount indicated after all discounts and coupons have been applied.
• Time listed does not include 24 hour processing time.
• You cannot change the order once it is fulfilled.
• All international orders will be processed within 48 hours and will be delivered within 3 – 7 days. by DHL (Excludes weekends and holidays)

More Information on Shipping Policies

How can I track my package?

Once you place an order, you will receive a confirmation email. When your order has been processed, and is ready to ship to your address, you will receive another email with shipping information. After receiving a tracking number, you will be able to track your package with that number to figure out where it currently is.

Please allow 24 – 48 hours from the time you placed your order for the updated package’s status.

 When can I expect my order to arrive?

The chart below will provide you an estimated period of arrival on your order dependent on our processing time prior to shipping your order.

Do you ship internationally?

Yes, we do ship internationally. It usually takes 3-7 business days to arrive your country however, in some instances; delivery may be delayed depending on your country’s customs. The shipping time will vary depending on the carrier you choose at checkout.

The default pricing on our website is in USD($), and the conversion currency rate is depending on your issuing credit card company used for the transaction. Estelleshoes is not responsible for applicable customer’s fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. For an expect arrival date, please refer other category →When can I expect my order to arrive?

I received a damaged item, what should I do?

Please take a photo of the item and email it to our customer care team customerservice@estelleshoes.com with a description of the damage. Upon inspection of the photo you will be advised to print and fill out the return form included in your package, and return it along with the damaged item. We will resend a new package once we receive the damaged item

Do you refund shipping fees?

Shipping fees are non-refundable except in cases when an item is damaged. The original shipping fee will be applied to your next purchase on our website. We will send you a Free Shipping promo code via email to apply to your next order.

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Estelleshoes.com